The Firehouse Listens survey (previously at www.firehouselistens.com) was an online guest feedback platform where customers could share their recent dining experience at Firehouse Subs.
The company used this input to improve food quality, service, cleanliness, and overall operations. Historically, completing the survey provided a validation code for a free item (such as a cookie or drink) or entry into a sweepstakes.
Important Note (2026): The URL www.firehouselistens.com is currently inactive (returns a 503 error) and no longer hosts an active survey. Firehouse Subs does not promote a dedicated guest satisfaction survey on their official website.
Instead, feedback can be shared via the contact/support form, and rewards are handled through the Firehouse Rewards loyalty program. Always use official channels for the latest options.
Firehouse Rewards points; redeem for free subs, upgrades, birthday rewards (e.g., free medium sub)
Entry Method
Online (historical); now via app or website rewards claim
Receipt Valid
Varies; points claims typically within 48 hours
Limit
Varies by promotion/rewards terms
About Firehouse Subs
Firehouse Subs is a fast-casual restaurant chain founded in 1994 by former firefighters. Specializing in hot specialty subs, steamed meats and cheeses, with fresh ingredients, the chain donates a portion of proceeds to the Firehouse Subs Public Safety Foundation for life-safety equipment. With locations across the US and internationally, it offers dine-in, takeout, delivery, and catering.
How to Provide Feedback or Claim Rewards at Firehouse Subs
Current Methods:
Join Firehouse Rewards via the app or website for points on purchases, redeemable for free food.
If your receipt has a validation code, visit the official Claim Points page to add points.
For direct feedback: Use the “Contact Us” or support form on firehousesubs.com to share compliments, concerns, or suggestions.
