The TellRocheBros survey (historically at www.tellrochebros.com) was an online customer feedback platform where shoppers could share their recent experience at Roche Bros.
Supermarkets. The company used this feedback to improve product quality, store cleanliness, customer service, and overall satisfaction.
Historically, completing the survey provided a validation code for a discount or special offer on a future visit.
Important Note (2026): The URL www The URL www.tellrochebros.com appears inactive or returns limited content, suggesting the dedicated survey is no longer available. Roche Bros.
does not currently promote a public customer satisfaction survey on their official website.
Feedback can now be shared via the Contact Us form, Neighbor Rewards app/website, or in-store customer service. Older third-party references to the survey exist, but always use official channels for current options.
Roche Bros. Feedback Details (Historical/Current)
| Topic | Details |
|---|---|
| Survey Name | TellRocheBros Customer Satisfaction Survey (historical) |
| Survey URL | www.tellrochebros.com (inactive) |
| Historical Prize | Validation code for discount or offer on next visit |
| Current Feedback | Via Contact Us form, Neighbor Rewards app/website, or customer service |
| Entry Method | Online (historical); web form/app/in-store (current) |
| Historical Limit | Typically 1 per receipt; receipt valid within days |
About Roche Bros.
Roche Bros. Supermarkets is a family-owned chain operating in the Greater Boston area of Massachusetts, known for high-quality fresh foods, prepared meals, gourmet selections, and exceptional customer service. With locations offering groceries, catering, and online shopping, Roche Bros. emphasizes community involvement and launched the Neighbor Rewards loyalty program in 2025 for digital coupons, points, and personalized offers.
How to Provide Feedback for Roche Bros. (Current)
Current Methods:
- Visit rochebros.com and use the “Contact Us” form to submit general questions, compliments, or concerns.
- Through the Neighbor Rewards program (app or website): Share program-specific feedback at the customer service desk, app, or site.
- Speak directly with store management or customer service during your visit.
Historical Survey Steps (for reference):
- Visit www.tellrochebros.com (if active).
- Enter details from your receipt (e.g., survey code, store number, date/time).
- Answer questions about your shopping experience, including staff helpfulness, product freshness, store conditions, and checkout.
- Receive a validation code to write on your receipt for redemption.
Source Links:
- Roche Bros. Official Website: https://www.rochebros.com/
- Contact Us: https://www.rochebros.com/contact-us
- Neighbor Rewards FAQ: https://www.rochebros.com/neighbor-rewards-faq
