The Firestone Survey (historically at www.firestonesurvey.com) was an online customer feedback platform where recent service customers could share their experience at Firestone Complete Auto Care locations.
The company used this input to enhance auto repair quality, customer service, tire recommendations, and overall satisfaction.
Historically, completing the survey entered participants into a monthly drawing for $50 gift cards (e.g., one of ten $50 cards) or provided a discount incentive.
Important Note (2026): The URL www.firestonesurvey.com is inactive or no longer hosts an active customer satisfaction survey (limited or unrelated content; some older references point to it being discontinued or repurposed).
Firestone Complete Auto Care does not currently promote a dedicated public guest survey on their official website. Feedback is now handled through direct contact options, chat support, or in-store interactions.
Some individual certified Firestone locations may have their own local surveys, but no chain-wide survey is advertised. Beware of third-party sites referencing firestonesurvey.com with prize claims—these are unofficial and potentially outdated or misleading. Always use official Firestone channels.
Firestone Complete Auto Care Feedback Details (Historical/Current)
| Topic | Details |
|---|---|
| Survey Name | Firestone Complete Auto Care Customer Survey (historical) |
| Survey URL | www.firestonesurvey.com (inactive) |
| Historical Prize | Entry into monthly drawing for $50 gift cards |
| Current Feedback | Via Contact Us form, live chat, phone, or in-store |
| Entry Method | Online via receipt code (historical); web form/chat/phone (current) |
| Historical Limit | Typically within 4 days of service; 1 per receipt |
About Firestone Complete Auto Care
Firestone Complete Auto Care is a leading auto service chain offering tires (including Bridgestone and Firestone brands), oil changes, brakes, alignments, batteries, engine repairs, and full vehicle maintenance.
Part of Bridgestone Americas (parent company), it operates hundreds of locations across the US, providing convenient drive-in services, online appointment booking, and lifetime guarantees on select services like alignments and tire rotations.
How to Provide Feedback for Firestone Complete Auto Care (Current)
You Must:
- Have details of your recent visit or service (e.g., store location, date, invoice number).
- Have internet access or phone for submission.
Current Methods:
- Visit the official site and use the “Contact Us” section to submit feedback via the online form.
- Chat live with support (available Mon-Fri 7:00am-9:00pm CST, Sat-Sun 7:00am-5:00pm CST).
- Call customer service at 1-800-752-0379 for questions, compliments, or concerns.
- Visit a local store and speak with the manager or team directly.
- For tire-specific inquiries, contact Firestone Tires support separately via firestonetire.com.
Historical Survey Steps (for reference):
- Visit www.firestonesurvey.com (if active) within days of service.
- Enter the code from your receipt or invitation.
- Answer questions about your service experience, including staff professionalism, wait times, repair accuracy, and pricing transparency.
- Provide contact details for sweepstakes entry.
Source Links:
- Firestone Complete Auto Care Official Website: https://www.firestonecompleteautocare.com/
- Contact Us: https://www.firestonecompleteautocare.com/contact
- Store Locator/Appointments: https://www.firestonecompleteautocare.com/locate/
