The Kmart Feedback survey (historically at www.kmartfeedback.com) was an online guest satisfaction platform where customers could share their shopping experience at Kmart stores.
The company used this feedback to improve product selection, store operations, customer service, and overall satisfaction. Historically, completing the survey entered participants into a sweepstakes for gift cards (e.g., $5,000 or $1,000 prizes).
Important Note (2026): The URL www.kmartfeedback.com is inactive (returns a 503 error) and no longer hosts the survey. Kmart (US) does not promote a dedicated customer satisfaction survey on their official website.
With only a handful of physical stores remaining (primarily in select locations like the US Virgin Islands, Guam, and a few mainland sites under Transformco ownership), feedback options are limited.
Beware of third-party sites claiming to host the survey—these are unofficial and potentially unreliable. Use official channels for any concerns.
Kmart Feedback Details (Historical/Current)
| Topic | Details |
|---|---|
| Survey Name | Kmart Feedback Guest Satisfaction Survey (historical) |
| Survey URL | www.kmartfeedback.com (inactive) |
| Historical Prize | Sweepstakes entry for gift cards (e.g., $5,000 grand prize) |
| Current Feedback | Via Customer Service help center or contact form on kmart.com |
| Entry Method | Online (historical); web form/phone (current) |
| Limit | Varies by historical promotion |
About Kmart
Kmart is an American big-box department store chain offering discounted general merchandise, including clothing, household items, electronics, toys, and more. Once a major retailer with thousands of locations, Kmart has significantly downsized,
with very few stores operating as of 2026 under Transformco (parent company also owning Sears). The focus has shifted to limited in-store and online offerings, emphasizing value and everyday essentials.
How to Provide Feedback for Kmart (Current)
Current Methods:
- Visit kmart.com and use the Customer Service section.
- Search the Help Center for order issues, or contact via phone/email for general feedback.
- For specific concerns (e.g., product quality, service), reach out through the official support channels.
Historical Survey Steps (for reference):
- Visit www.kmartfeedback.com (if active).
- Enter receipt details (e.g., survey code, store number, date, time).
- Answer questions about your visit, including staff helpfulness, store cleanliness, product availability, and checkout experience.
- Submit for sweepstakes entry.
Source Links:
- Kmart Official Website: https://www.kmart.com/
- Customer Service: https://www.kmart.com/en_us/customer-service.html
