The TellOdeon survey (historically at www.tellodeon.com) was an online guest satisfaction platform for ODEON Cinemas customers to share feedback on their cinema visit.
ODEON used this to improve guest experience, film presentations, concessions, cleanliness, and service. Historically, completion entered participants into a monthly prize draw for ODEON vouchers or tickets.
Important Note (2026): The URL www.tellodeon.com is inactive (returns a 503 error) and no longer hosts the survey. The current official ODEON Customer Satisfaction Survey is hosted on the SMG platform at https://odeoncinemasgroup.smg.com/GBR (for UK/GBR).
No prize draw or reward is currently mentioned. Some older official terms reference TellOdeon, but the survey has migrated. Always access via official channels or your ticket/receipt invitation if provided.
ODEON Customer Satisfaction Survey Details
| Topic | Details |
|---|---|
| Survey Name | ODEON Customer Satisfaction Survey |
| Survey URL | https://odeoncinemasgroup.smg.com/GBR (current); www.tellodeon.com (inactive) |
| Survey Prize | None currently mentioned (historical: entry into monthly prize draw) |
| Entry Method | Online |
| Requirements | Recent visit details (date and show time) |
| Age Limit | Must be over 16 |
About ODEON
ODEON Cinemas is one of the largest cinema chains in the UK and Europe, offering the latest blockbusters, luxury seating options (including recliners and IMAX), concessions, and membership programs like myLIMITLESS for unlimited films.
Part of the ODEON Cinemas Group (owned by AMC Theatres), it focuses on delivering premium movie-going experiences with a commitment to guest satisfaction.
How to Take the ODEON Customer Satisfaction Survey
You Must:
- Have details of a recent ODEON visit (date and exact show time).
- Have internet access.
- Be over 16 years old.
Take By Online:
- Visit the current survey page at https://odeoncinemasgroup.smg.com/GBR.
- Enter your visit date (day, month, year) and show time (hour and minute).
- Agree to the privacy policy and confirm your age.
- Answer questions honestly—these typically cover your overall experience, staff service, cleanliness, sound/picture quality, concessions, and any suggestions.
- Submit the survey to share your feedback (no validation code or immediate reward mentioned).
For complaints, compliments, or specific issues, use the official Help Centre at help.odeon.co.uk or the Contact Us form.
Source Links:
- ODEON Official Website: https://www.odeon.co.uk/
- Current Survey: https://odeoncinemasgroup.smg.com/GBR
- Help & Contact: https://help.odeon.co.uk/
